These variables must be surrounded by “{“ and “}” in your templates.

{srIDphrase}: Interpreted to "service request #123". Must appear in the subject line.

{srID}: Service request ID.

{srSubject}: Service request subject.

{siteUrl}: URL of the help desk site. Set it on the Admin, Customize page.

{siteTitle}: Name of this website. Set it on the Admin, System Settings page.

{submitterName}: The display name of the person who submitted the service request.

{submitterEmail}: The email address of the person who submitted the service request.

{submitterOrgName}: The name of the organization of the submitter.

{assignedToName}: The display name of the person whom the service request is assigned to.

{oldAssignedToName}: Available from 4.5. Available only when a request is reassigned. Displaies name of the old "Assigned To".

{closedByName}: The display name of the person who closed the service request.

{srNote}: The new service request note.

{noteAddedByName}: The display name of the person who entered the new note.

{emReceiverID}: Email receiver user ID.

{emReceiverName}: Email receiver display name.

{srResponseDue}: Request response due date and time.

{srResolutionDue}: Request resolution due date and time.

{srClosingDue}: Request closing due date and time.

{assetName}: Asset name.

{assetLatitude}: Asset latitude.

{assetLongitude}: Asset longitude.

To embed a link to a service request in an email, write a body template that looks like this:

{siteUrl}/SR/SrDetailPage.aspx?srID={srID}