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Help Desk Server
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Help Desk Server is a web based help desk software.
By installing it on one computer, you create a help desk
web site that everyone can access instantly with their web browser.
You can use it to set up an internal IT help desk,
facility help desk or other type of help desk web site.
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When other employees need your service or when they encounter
problems with their software, hardware or other equipment,
they can come to the
help desk web site
to search the
knowledge base
for information or existing solutions to their problems, or
submit
service requests to you.
Help desk technicians come to the web site to
check their work assignments and
respond to service requests.
Help desk managers come to the web site to monitor and
manage the help desk.
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Email and Active Directory integration
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Help Desk Server integrates with your email system.
It provides customizable email notification upon submission, assignment,
closing of a request. It can also receive service requests submitted
by email. You can set up an email account such as
helpdesk@yourcompany.com for Help Desk Server.
Users can send requests to this email address. Help Desk Server imports
them in to the database as if they were submitted via the web interface.
Help Desk Server can also
integrate with LDAP/Active directory for
user authentication.
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Advanced features
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Help Desk Server provides many other advanced features including
discussion forum, asset/inventory management, and request type and
location based service request routing.
Its customizable Issue Escalator automatically escalates high priority
service requests if they are not closed within certain time frame.
Its customizable Due Date Reminder sends reminders to help desk staff
by email before the due date of the service requests.
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Scripting language and development tool
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Help Desk Server is not an ordinary help desk software.
It is a turn-key system that comes with a web server, a server side
scripting language, a development studio
and the source code for every web page. All these make it easy to
set up and allow you to make any customization you can imagine.
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Upgrade path
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If you need a more advanced help desk software, consider
nService.
What's new in nService.
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System requirements
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Help Desk Server runs on the server computer. Users access it
through their web browser on their workstation.
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The only requirement for the server computer is that it runs
Windows operating system.
The only requirement for a workstation is that it has a
web browser installed.
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Databases supported
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MS Access, MS SQL Server, Oracle and Sybase.
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If you use MS Access, you just need the MS Access ODBC driver.
It is a database system included in Windows. Make sure you
back up your data daily.
If you use MS SQL Server, Oracle or Sybase, you need only
one user license of them.
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Free trial
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Download free trial.
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