Help Desk Software
nService is web-based help desk software. Customer service department can use it to set up a support website to help their customers. IT can use it to set up an IT help desk website to provide IT services. Facility management, HR, and other departments can also offer their services on the help desk website. Users come to the help desk website to search the knowledge base, submit service requests (or tickets) and check their status. Technicians use it to list, assign, respond to, resolve and close service requests. Managers use it to manage the services their departments offer.
I have been impressed with your nService help desk system. It has always been efficient and simple to use. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work. Managers can get the reports they need and escalate issues easily.
It is a perfect fit for our organization since it integrates with Active Directory. All of our users and their contact info are automatically imported into the system, so we don't have to worry about account maintenance within nService. Most of our users enter their own tickets, which lets us keep our focus on getting the work done. It is also a huge time saver that when users email our help desk, a ticket is automatically generated and populated with their contact information from Active Directory.
Steven Mezzadri, Livonia Public Schools
Help Desk Software
Service Management Software
How To Buy
$60 per technician per year. Free support and upgrades. A technician is a user who can respond to service requests from other users, i.e. the end users. There is no limit on the number of end users. If you have two technicians serving 100 users, you only need a two-technician license.
Server System Requirements
Windows 2003, Vista, Windows 2008, Windows 7 or Windows 8
MS SQL Server 2005, 2008 or 2012 (download free SQL Server).
These requirements are for the server computer where nService is to be installed. Users can access nService using any web browser from any operating system.
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