"I have been impressed with your nService help desk system. It has always been efficient and simple to use. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work. Managers can get the reports they need and escalate issues easily.

It is a perfect fit for our organization since it integrates with Active Directory. All of our users and their contact info are automatically imported into the system, so we don't have to worry about account maintenance within nService. Most of our users enter their own tickets, which lets us keep our focus on getting the work done. It is also a huge time saver that when users email our helpdesk, a ticket is automatically generated and populated with their contact information from Active Directory."

Steven Mezzadri, Livonia Public Schools