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nService and HelpDeskOnWeb Help
Getting Started A few simple steps that get you started on using nService.
Overview Provide an overview of what nService does and the major concepts in it.
Authentication nService supports Windows integrated user authentication, Active Directory user authentication and user authentication against its own user database.
Authorization Describes nService group based authorization.
QnA Wizards Describes what a question & answer wizard is and how to construct an effective welcome wizard including how to seamlessly transition it onto the service request submitting form.
Queries Describes how to find and list service requests by constructing a query.
Reports Describes how to write various types of reports.
Email Templates Describes the variables available to email templates.
Timeout Settings How to configure the application timeout and the session timeout.
Upgrade Describes how to upgrade from older releases of nService or from older products by Avensoft such as Help Desk Server 2.
Minor Upgrade How to upgrade within the same major version (e.g. from 4.3.7 to 4.3.8).
Localization How to translate nService to your language
What's New Compare nService with older Avensoft products.
How to take a screen shot When submitting a support request to Avensoft, please provide as much detail as possible. Screen shots are usually very helpful in understanding your problem. Follow these steps to do a screen capture:
  1. Hold down the Alt key and press PrintScreen.
  2. Run Paint, select Edit | Paste or press Ctrl-V.
  3. Save the new file as a 16-color bitmap or a .gif file
  4. Zip up the file containing your screenshot before submitting it.
Log files nService requires some IIS and database knowledge. If you have difficulty setting it up, please send us an email. When you run into unexplained problems, there are three log files you can take a look.
  1. H:\WINDOWS\system32\LogFiles\HTTPERR: Windows HTTP log file. System errors are logged here.
  2. Web site log files: Logs requests and responses
  3. nService, Admin, Event Log: nService application level logs. If you have problems with sending or receiving email, you can take a look at these logs.
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