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Help Desk
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Avensoft help desk website powered by what else, nService.
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Getting Started
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A few simple steps that get you started on using nService.
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Overview
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Provides an overview of what nService does and the major concepts in it.
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Authentication
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nService supports Windows integrated user authentication, Active Directory user
authentication and user authentication against its own user database.
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Authorization
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Describes nService group based authorization.
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QnA Wizards
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Describes what a question & answer wizard is and how to construct an effective
welcome wizard including how to seamlessly transition it onto the service request
submitting form.
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Reports
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Describes how to write various types of reports.
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Email Templates
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Describes the variables available to email templates.
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Timeout Settings
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How to configure the application timeout and the session timeout.
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Upgrade
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Describes how to upgrade from older releases of nService or from older products
by Avensoft such as Help Desk Server 2.
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Minor Upgrade
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How to upgrade within the same major version (e.g. from 4.3.7 to 4.3.8).
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Localization
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How to translate nService to your language
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License agreement
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nService software license agreement
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What's New
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Compares nService with older Avensoft products.
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How to take a screen shot
When submitting a support request to Avensoft, please provide as much detail as
possible. Screen shots are usually very helpful in understanding your problem. Follow
these steps to do a screen capture:
- Hold down the Alt key and press PrintScreen.
- Run Paint, select Edit | Paste or press Ctrl-V.
- Save the new file as a 16-color bitmap or a .gif file
- Zip up the file containing your screenshot before submitting it.
Log files
nService requires some IIS and database knowledge. If you have difficulty setting
it up, please send us an email. When you run into unexplained problems, there are
three log files you can take a look.
- H:\WINDOWS\system32\LogFiles\HTTPERR: Windows HTTP log file. System errors are logged
here.
- Web site log files: Logs requests and responses
- nService, Admin, Event Log: nService application level logs. If you have problems
with sending or receiving email, you can take a look at these logs.
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