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Perfect Tracker
Perfect Tracker is an older version of our help desk, customer support and bug tracking software. It has been superseded by nService.
Help Desk Server
Help Desk Server is a web server software with help desk management features built in. It has been superseded by nService. We strongly recommend that you consider nService because it has so many more features.
If you have prior experience or investment on it, and you really want to continue using it, you can still download it (2.5M). In addition to the software license, you can also purchase the C++ source code including the web server and the scripting language engine.
What's New in nService
nService is a generic service management software. It supersedes Help Desk Server and Perfect Tracker. It provides many major improvements.
  • Greatly improved user interface and user experience
  • Runs on IIS so that you deploy it to a web farm to provide scalability
  • Easy configuration of integration with multiple Active Directory servers
  • Supports multiple services and multiple levels of services out of box
  • Receives requests from website and from multiple email addresses
  • Phone call handling wizard for receiving requests over the phone
  • Flexible user defined request routing and notification rules
  • User defined service specific request fields, actions and workflow
  • Built-in service level management
  • Built-in service rates, service billing and accounting
  • Enhanced report builder for tabular and matrix reports
  • User management with groups, organizations, sites, organization units
  • Improved asset management with custom fields
  • Multi-page articles and question-answer wizards in knowledge base
  • Products and services specific knowledge articles and wizards
  • Supports multiple products and multiple levels of products
Bug Tracker Server
It is a web based bug/defect tracking software. Use it to set up a bug tracking web site to manage product defects submitted by various groups within your organization, such as your product development, quality assurance, and technical support teams. It integrates with Active Directory so that you can manage users with Active Directory Tools.
Download Free Trial
  • Download Bug Tracker Server (2.5M).
  • Run the downloaded file to start the installation. The online manual (in MS Word 97 format) is extracted to \installation_target_folder\*.doc during installation. If you do not have MS Word 97, you can download the free Word Viewer to view it.
  • Note: The free trial can store about 300 service requests or defects. It expires in 45 days. You will be able to keep your data and customized web page templates from the trial when you purchase the full version.
Important Notes
  • Bug Tracker Server uses a TCP port to communicate with web browsers. Make sure the TCP port you select is not used by another web server such as IIS or blocked by your firewall software such as Windows Internet Connection Firewall or Windows TCP/IP Filtering. Otherwise, the product can't start or web browsers can't connect to it.
  • Make sure the server computer is connected to a network.
  • If you plan to store your data in Oracle, please install Oracle client first before installing the product. Also keep in mind that when you are asked to select an ODBC driver later on, you must use the ODBC driver made by Microsoft. It is called "Microsoft ODBC for Oracle". Don't use the ODBC driver made by Oracle.
  • Bug Tracker Server logs errors in the log files. You can look into the log files first before contacting us. These log files are located in \product_folder\webroot\log\. These log files can be very useful for diagnosing problems. For example, logged error messages from your SMTP server may contain clues as to why email notification is not working properly. Likewise, error messages returned from your POP3 server may indicate why the Email Importer is not working. In the case that you receive an email or database error that you don't understand, consult your email or database administrator respectively.
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