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| Installing nService on Windows 2003 and older | |
| 1. |
Deploy nService4 Files
Download nService4c.zip (3M). Copy the nService4 folder in the zip file to the Inetpub\wwwroot
folder on the server.
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| 2. |
Create IIS Application (screen shots)
Run Administrative Tools, Internet Information Service (IIS Manager), right click Application Pools and select New to create a new application pool called nService4AppPool. Go back to IIS Manager, right click Default Web Site, nService4, click
Properties and then click the Create button to create an application. Set it to
run in the nService4AppPool application pool. Go to the ASP.Net tab, select 2.0x
in the version drop down list. If you don't see it, you need to
download and install .Net 2.0, then relaunch IIS Manager to select it.Go back to IIS Manager, click Web Service Extensions, select ASP.Net 2.0xxx on the right pane and then click the Allow button to enable it if needed. Go to Control Panel, Administrative Tools, Services, make sure the ASP.NET State Service is started and the Startup Type is Automatic. |
| 3. |
Create Database and Tables (screen shots)
Run SQL Server 2000 Enterprise Manager or SQL Server 2005 Management Studio, create a new database called nService4. If you don't have SQL Server, download
the free Express Edition.Load Inetpub\wwwroot\nService4\App_Data\ns4ms.sql into SQL Query Analyzer
or SQL Server Management Studio, delete all lines before CREATE TABLE dbo.ns4_organization
and select the nService4 database next to the Execute button, run the
script to create tables. Make sure all ns4_* tables are owned by
dbo.Assign NT AUTHORITY\NETWORK SERVICE datareader and datawriter role
on the nService4 database. If this user doesn't exist in your database,
add a new login from Security/Logins and type in NT AUTHORITY\NETWORK SERVICE
as the login name. Make sure there is no trailing space after the name. Note this
is a built-in account hence may not show up in a search.
If your SQL Server is on a separate server, substitute all above NT AUTHORITY\NETWORK
SERVICE with domainName\WebServerMachineName$.
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| 4. |
Configure Database Connection
Open up \inetpub\wwwroot\nService4\web.config in Notepad, correct the server name in the connection string. The server name is in the form of server_name\instance_name. Suppose your sql server is local and the instance name is sqlexpress, you can keep the default name localhost\sqlexpress. |
| 5. |
Request a Trial License
Without a license, nService allows one technician and unlimited end users. To request a trial license that allows multiple concurrent technicians, send an email to sales5@avensoft.com. To access nService, point your browser to http://localhost/nService4/. Sign in as ns4.admin with no password.If you are testing from another computer, change the localhost to the IP address or the fully qualified domain name of the server. Keep in mind that your nService web site is slow the first time you use it because IIS needs to compile its web pages. |
Common ProblemsServer not available. Create an application pool for nService4 according
to step #2.
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Page cannot be found. Go to IIS Manager, allow ASP.Net in Web Service
Extensions.
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Invalid object name 'ns4_registry'. Set the default database to nService4
when you set up the ODBC data source.
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SQL Server Authentication
When a user access the nService4 website, IIS connects to your SQL Server through an ODBC data source. If your SQL Server is set up to use Windows integrated authentication, you need to set up database access for NETWORK SERVICE which is the
Windows account IIS 6 uses to access your database. Step 3 and 4 do that. If your
SQL Server is set up to use mix mode authentication, you can use a SQL Server user
account to log on to your database by taking the following steps.3b. Create a SQL Server login called ns4 using Enterprise Manager or
SQL Server Management Studio and assign it datareader and datawriter role to the
nService4 database.4b. When updating the connection string, change it to use SQL Server authentication and enter the user name and password of the new database user. Server=localhost;Database=nService4;User
ID=ns4;Pwd=ns4_password;
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Moving nService 1. If you are moving nService, copy the \wwwroot\nService4 folder from the current server to the new server 3. Instead of creating a new database, detach the current nService4 database from the old server and attach it to the new server. |